Refund policy

REFUND POLICY

The 60-Day "Lock In" Guarantee
We didn't build this to be another gadget that sits in a drawer. We built it to solve a specific problem: the phone. If the WeLockIn cube doesn't help you start your focus sessions and keep your phone out of reach, we don't want your money.
You have 60 days from the date you receive your cube to put it to the test. If it doesn't work for you, email us at support@welockin.store. We will make it right.
How Returns & Replacements Work
Because we are shipping physical products globally, returning an item is often more expensive and environmentally wasteful than it needs to be.
  • If your cube arrives damaged or defective: Do not ship it back. Send a photo or short video of the issue to support@welockin.store within 60 days of delivery. We will immediately issue a free replacement or a full refund — your choice.
  • If the product works but you are unsatisfied: Email us at support@welockin.store within 60 days. Our support team will review your case. Depending on the situation, we will either provide instructions and a location to return the item, or simply issue a refund without requiring a return.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still haven't received it, contact us at support@welockin.store.
Digital Goods
The Playbook is delivered digitally immediately upon purchase and cannot be returned. However, if your physical order is refunded under our guarantee, you keep the Playbook.